FREQUENTLY ASKED QUESTIONS
Jewellery
Do you have a Bakhache Jewellery store?
Yes, aside from our www.bakhache.com online store that offers Free Shipping Worldwide, we also have physical stores in Malaysia and Australia location as below:
Australia (Opening in Q4 of 2024)
The Carlile, 929 High Street, Armadale, VIC 3143
Malaysia (Opening in November 2023)
The Exchange TRX, Ground Flr, Seibu, Jalan Tun Razak, 55188 Kuala Lumpur
Our team is ever ready to assist in stores and online. Kindly reach out to us via our Website Online Chat, or via email at info@bakhache.com.
How do I ensure the authenticity of the jewellery?
Bakhache Jewellery guarantees the quality and authenticity of every item we sell.
Every Bakhache Jewellery piece is accompanied by a personalized Certificate of Authenticity, meticulously crafted to serve as a testament to its exceptional quality and individuality.
Should you wish to authenticate a product or have any further inquiries regarding our authentications process, we are delighted to assist you. Please feel free to reach out to us via email at info@bakhache.com.
How do I know my size?
For assistance in ascertaining the correct bracelet or ring size, kindly refer to our sizing guide under each product page description.
Should you require further clarifications, do not hesitate to reach us via our Website Online Chat, or via email at info@bakhache.com.
Do you sell new jewellery on Bakhache Jewellery?
In the treasure trove of Bakhache Jewellery, each item within our collection is a vintage gem with a storied past.
We take immense pride in curating a selection of rare and exquisite finds that transcend the boundaries of time. Each jewel in our collection has been carefully handpicked, not as a mere accessory, but as a cherished piece of history waiting to be rediscovered. From vintage Tiffany & Co. to Van Cleef & Arpels, Bvlgari, Boucheron, and Cartier, our collection comprises legends of the luxury world, each piece an emblem of design excellence.
When you choose a piece from Bakhache Jewellery, you're not just acquiring jewellery; you're acquiring a piece of history, a chapter of elegance, and a timeless treasure that has been meticulously curated for your delight.
Do the items displayed on the Bakhache Jewellery website precisely match their real-life appearance?
The nature of online photography and digital displays introduces variables in color and scale accuracy. Computer monitors vary, and personal settings can further affect perception. Jewellery may seem larger or smaller, and colors may differ online versus in person.
While we guarantee written descriptions, including measurements and certifications, we encourage you to contact us for clarifications on color, size, fit, or comfort. We readily provide extra images and address specific inquiries. Some clients find it beneficial to see a piece worn by our staff; we are delighted to oblige!
Ordering & Payment
How do I place an order online?
Placing an order is a fast and easy process at www.bakhache.com. To order jewellery online, simply add items to your cart and use our intuitive checkout.
If you prefer to place your order over the telephone, kindly contact us via email at info@bakhache.com, and our friendly and knowledgeable team will assist you through the process to ensure that your order is placed quickly and efficiently.
Which products are available for purchase on www.bakhache.com?
All the jewellery displayed with an "Add to Shopping Cart" button on the product page can be purchased online, depending on their availability. For items without this button, kindly
reach out to us at info@bakhache.com for more information.
Kindly note that certain products may be orderable despite not having a displayed price.
What should I do if a product is unavailable?
Should you be keen with a product that is unavailable, kindly get in touch with us for more details by sending an email to info@bakhache.com.
What payment options are supported on the website?
We offer secure online payment options, including AMEX, ApplePay, GooglePay, Mastercard, VISA, UnionPay, and OPay.
For sales via mobile, we also provide a secure payment link for your convenience.
What payment options are accepted at the Bakhache Jewellery boutiques?
You can make payments at our boutiques using Online Banking Transfer, as well as Mastercard and VISA.
Shipping & Returns
How much does shipping cost?
We are pleased to offer complimentary worldwide delivery for all online transactions.
What is the estimated delivery duration?
The expected delivery time depends on the availability of your chosen item.
Typically, you can expect your order to be delivered within 3 to 5 business days* from the date of your order, unless otherwise stated. In cases where we have limited stock, delivery might take a bit longer, and our team will inform you accordingly.
If you require further details about your delivery, please don't hesitate to reach out to us via email at info@bakhache.com.
*Kindly note that Saturdays, Sundays, and public holidays are not counted as business days. During festive seasons, delivery times may be extended, and affected customers will receive timely notifications via email or mobile.
Is there a way to monitor the status of my order?
To monitor the progress of your order, please log in to your account. Once your order is confirmed, FedEx will send you email notifications detailing the status of your shipment, with regular updates.
If you require precise delivery information, feel free to reach out to us via email at info@bakhache.com.
Can I change or cancel my order?
If you wish to modify or cancel your order, kindly reach out to us promptly, and we will do our utmost to accommodate your request. Please bear in mind that once an order has entered the processing stage, we cannot guarantee adjustments. Processed orders may not be cancelled or altered; however, you may initiate a return following our Returns Policy.
Please note that once a creation has undergone personalization, such as embossing or engraving services, it becomes non-returnable and non exchangeable. These items are considered as final sale.
Booking An Appointment
How can I schedule an appointment at one of your boutiques?
To arrange a visit to our boutique, please click on the 'Contact Us' button. Kindly specify the purpose of your visit, your preferred timing, and provide us with your personal details.
We look forward to welcoming you.
How may I get in touch with Bakhache Jewellery?
Feel free to connect with us through our website's live chat on the main page, or simply drop us an email at info@bakhache.com.
Our dedicated team is committed to providing you with a swift response during our business hours, which run from 10am to 7pm, Monday to Friday. We look forward to assisting you promptly and efficiently.