Return and Exchange Policy
Bakhache Jewellery reserves the right to modify or change this policy at any time without further notice. Please ensure you have read through all the terms and conditions to avoid any misunderstanding.
Bakhache Jewellery will not entertain any cancellation, refund, or exchange of piece(s) once payment is accepted. It is the customerās responsibility to inspect the piece(s) immediately upon receipt. No refund is allowed unless the item(s) received are not as described on the website, and this must be reported within seven (7) days from the date of receipt.
Important Notice
Please take note that all sales are final and cannot be returned or exchanged, regardless of the method of purchase. Similarly, pieces with signs of wear and tear, damage, or which have been altered in any fashion (engraved, embossed, resized, etc.) cannot be returned or exchanged.
Re-Delivery of Piece(s)
To be entitled to receive a re-delivery of the damaged/defective piece(s), you are required to return the piece(s) in the same condition as delivered to you previously including the invoice and Certificate of Authenticity.
Initially, you will bear the shipping cost but will be refunded to you within 10 business day upon receipt of the goods in satisfactory condition. Please take note that we are not responsible for any damage caused during the duration of delivery. From our side, we will ensure that the package is wrapped properly and securely to avoid any damages.
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The correct piece(s) will be shipped to you free of charge. Kindly note that we will not accept returned piece(s) if they show any signs of usage or further damage. In such circumstances, the shipping cost and the piece(s) will not be refunded.
Contact Us
Contact us atĀ info@bakhache.comĀ or WhatsAppĀ +60 12-538 5755Ā to inform us about your intended return.
- Package your order
Repack the item(s) in the original packaging materials. To receive a return, you must provide the original packaging, the invoice, and Certificate of Authenticity. Any gift included with the order must be returned. If not returned, you will be subject to the full retail price of the item.
- Shipping & insurance
Ship the item prepaid to the address written below. Please note: for security purposes, do not write any contents of the package such as jewellery, diamonds, gold, or any other related items on the outside of the box. Notify us on the courier consignment number for tracking purposes. Return shipments and shipping fee are the responsibility of the customer.
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Piece(s) to be shipped back to the address as below:
The Bakhache Luxuries House
No.261, Jalan Maarof, Bukit Bandaraya,
Kuala Lumpur, 59000 Malaysia.
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You must keep a proof of return shipment. We accept no liability in the event that such proof cannot be produced. Only merchandise received by our boutique distribution center will be eligible for a refund.
You will not be able to return the product to a boutique in the country where your product was delivered other than in Malaysia. For more information regarding our return policy, please do not hesitate to contact us at +60 12-538 5755 or email us at info@bakhache.com