Product Care & Repairs Policy
At Bakhache Jewellery, we believe that jewelry is meant to be worn and cherished, not confined to a vault. Embrace the beauty of your pieces and enjoy wearing them. When not adorning yourself with our jewelry, we recommend storing it in its case for safekeeping.
For the best care and maintenance of your precious Bakhache Jewellery, we advise against attempting to clean it yourself. Instead, kindly book an appointment to visit our boutique, or contact us to arrange shipping for professional cleaning. If necessary, a gentle dishwashing soap and lukewarm water can be used for cleaning, followed by gentle pat drying.
Even with proper wear and enjoyment, occasional polishing, adjustments, or repairs may be required. Rest assured that our team of highly skilled artisans with specialized experience are here to handle all repairs or alterations of Bakhache Jewellery. Please be cautious of having repairs or modifications done elsewhere, as they may impact the structural integrity of the piece.
Upon receiving your piece, we will conduct a thorough assessment to determine the necessary repairs. We will then reach out to you with an estimate of the cost and time required for the process.
Kindly note that only pieces directly purchased from Bakhache Jewellery can be repaired, as they are validated as authentic by our team.
For further details or any inquiries, please do not hesitate to contact us. We are always here to assist you in preserving the beauty and longevity of your cherished jewelry.