Return & Refund Policy

Bakhache Luxuries reserves the right to modify or change the policy at any time without further notice. Please ensure you have read through all terms and conditions to avoid any misunderstanding.

Bakhache Luxuries will not entertain any cancellation, refund, exchange of products once payment is accepted. It is the customer’s responsibility to inspect the product(s) immediately upon receipt.

Requests for return or exchange of items will only be accepted under the following conditions:
i) Bakhache Luxuries mistakenly delivers an incorrect item to the customer
ii) Bakhache Luxuries delivers a damage/defective item(s) to the customer. However, all measures are made to ensure that items are in perfect quality and condition before we send out.

Important Notice:
Please take note that we are not responsible for any damage caused during the duration of delivery. From our side, we will ensure that the package is wrapped properly and securely to avoid any damages.

Exchange or return of items must be carried out within seven (7) days of receiving your order. (Please attach a clear photo of the damage or the defect and state clearly which product and explain the damage or defect incurred)

The return/exchange will be awarded in the form of CREDIT POINTS (discount voucher) and NOT cash that can be redeemed through www.bakhache.com by purchasing other products available.

Re-Delivery of Item(s)
To be entitled to receive a re-delivery of the damaged/defective item(s), you are required to return the item(s)n the same condition as delivered to you previously.

You will bear the shipping cost first but will be refunded immediately upon receipt of the goods in satisfactory condition.

The correct items will be shipped to you free of any extra postage/shipping charge. Please note that we will not accept returned items if they show any signs of usage or further damage. In such circumstances, the shipping cost and the product(s) will not be refunded.

Please email us at info@bakhache.com before you proceed to return the products to us. We will advise you on the next course of action in detail.

Return Procedure
Contact us to request a Return Authorization (RA) number by sending an email to: info@bakhache.com
In your email, please include:
1) Your full name, address and contact details
2) Order Confirmation Number
3) Items being returned along with a brief explanation (reason).
(Please also include Your full name, address and contact details and Order Confirmation Number on your return package)
4) When your Return Authorization # clears, it will be e-mailed to you. Returns must be completed within fifteen (15) days of the Return Authorization generation. Please print out the attached Return Authorization Form and include it in the package with returned items.

Items for return / exchange are to be shipped back to the address as below:
Bakhache Luxuries (M) Sdn Bhd
No 35-1, The Highway Center,
Jalan 51/205, Petaling Jaya,
46050 Selangor, Malaysia.

For more information regarding our return policy, please do not hesitate to contact us at +60 3 7785 5755 or email us at info@bakhache.com

Founder

Antoine, who is a certified gemologist from the prestigious Gemological Institute of America, is making luxury more accessible to a wider audience, a company that retails and promotes some of the leading luxury brands from around the world. Among the luxury brands represented and managed by the company are Mouawad, makers of finely crafted jewelry since 1890; Christofle, the world renowned 180 year old French silversmith; Lotus Arts de Vivre, where artistic creations preserve a slice of old Siam, Asian tradition and the beauty of nature from Thailand; the world’s oldest British gentleman’s hairdresser and perfumer, Truefitt & Hill and high end French perfume house, Maison Francis Kurkdjian.

The company offers a comprehensive range of services that span across brand market entry facilitation, brand development and proliferation, event organisation, public relations programmes, strategic alliances and business development opportunities. The company plays the role of a facilitator to leading luxury brands of international standards to help create their demand in South East Asia and Australasia and provides them with an ideal platform to reach out to their target clients. With five renowned international brands in its stable, the company plans to expand its footprint further in the region and internationally.

Luxury Gifts

Bakhache Luxuries provides a unique one-stop facility for luxury brands offering a varied range of corporate gift solutions online.

Luxury Gifts

The company’s website also offers a collection of luxury gifts – a perfect one stop point for all gift buying needs. Be it for the woman, the gentleman, the boss and even for the infant as well as a host of others, one is guaranteed to find the ideal item from the eclectic range of products offered by the different brands.